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I was charged for my order but I haven't received a tracking number
I was charged for my order but I haven't received a tracking number
Updated over 8 months ago

A few minutes after your order is placed, we'll send you an Order Confirmation email from our system "confirming" your order - this email is not a shipping confirmation. It's just us letting you know that we received your order and that it's getting ready.

When your order is on the way, we'll send you a separate shipping confirmation email with a tracking link so that you can stay on top of the delivery.

For MashBox subscriptions:

  • Note, for MashBox subscriptions that are prepaid, you will NOT be charged every time we ship you a box. You were already charged when you placed the order - and that’s all you will ever be charged for that particular subscription. You will only be charged monthly if you've purchased a recurring/ongoing subscription.

  • Your MashBox subscription orders are shipped approximately the 3rd week of each month.

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